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Business interviews
For sales, marketing, customer service, admin, HR and operations staff at telecoms, banks, remittance and mobile-money companies, trading firms and hotels. Four lessons: what business panels score, and how to answer the three questions they almost always ask, with numbers and examples from your own work.
4 · 21 min0 of 4 done
Lessons
- 1What business panels look forUp nextNumbers, customers, targets and honesty with money: the four things on the scoring sheet, the role-play and the Excel task, and how to talk about a target you missed.5 min
- 2“Sell me this” and “How would you reach 50 new merchants?”The sales question comes as a role-play or as a plan. One method answers both: ask, match one benefit, handle the worry honestly, ask for the next step.6 min
- 3The angry customer and the failed transactionListen, own it, check the facts, act within your authority, follow up: the five steps the panel wants to hear, and the mistakes that lose the customer or the job.5 min
- 4Keeping confidential information confidentialFor HR, admin and operations roles: what counts as confidential, the habits the panel wants to hear, and what to say when a relative or a manager asks.5 min
Role guides
Pick the role closest to the job you want: its questions, technical topics and practical tasks.
- Administration and officeAdmin assistant, admin officer, receptionist, front desk officer, secretary7 questions · 10 topics
- Human resourcesHR assistant, HR officer, HR and admin officer, recruitment officer7 questions · 11 topics
- Sales and customer serviceSales representative, sales agent, customer care officer, call centre agent, mobile money agent supervisor7 questions · 10 topics
- MarketingMarketing officer, marketing assistant, brand officer, communications officer, digital marketing officer7 questions · 10 topics
- Management and supervisionBranch manager, operations manager, team leader, supervisor, shop or site manager7 questions · 10 topics
Module quiz
10 questions drawn from these lessons. You see why each answer is right straight away. Your best score stays on this device.